Frequently Asked Questions (FAQ)
Welcome to the HospoStore FAQ page! Here you'll find answers to the most commonly asked questions about our products, services, and policies. If you can't find the answer you're looking for, please feel free to contact us directly.
General
1. What is HospoStore? HospoStore is a premier supplier of hospitality equipment, providing a wide range of products to meet the needs of commercial kitchens, bars, and catering businesses. We are dedicated to offering high-quality products and exceptional customer service to help your business succeed.
2. Where are you located? We are based in Australia, and our online store is available for customers nationwide.
Orders and Payment
1. How do I place an order? You can place an order directly through our website. Simply browse our products, add the items you need to your cart, and proceed to checkout. After you place your order, we will check stock availability and provide a freight quote. Once this is confirmed, we will send you an invoice for payment.
2. What payment methods do you accept? We accept a variety of payment methods to ensure a smooth and secure transaction process for our customers. These include major credit cards (Visa, MasterCard, American Express), debit cards, and direct bank transfers. If you encounter any issues with payment, please contact our customer support team for assistance.
Shipping and Delivery
1. Do you offer international shipping? Currently, we only ship within Australia. We aim to deliver our products as quickly and efficiently as possible to all corners of the country.
2. How long does delivery take? Delivery times vary depending on your location and the availability of the products ordered. Generally, orders are delivered within 3-7 business days. If there are any delays, we will notify you via email with an updated delivery estimate.
3. Are there additional delivery charges? Delivery charges depend on the size and weight of the items ordered and the delivery location. All applicable delivery charges will be displayed at checkout. For large or bulky items, additional freight charges may apply.
4. How do you ensure competitive freight pricing? We work with a number of freight providers across Australia to ensure we can offer the most competitive pricing for our customers. This allows us to find the best shipping solutions tailored to your needs and budget.
Returns and Refunds
1. What is your return policy? We do not accept returns unless the item is faulty or damaged. If you receive an item that is faulty or damaged, please contact our customer service team immediately. For more details, please browse our Terms & Conditions
2. How do I report a faulty or damaged item? If you receive a faulty or damaged item, please contact our customer service team immediately with your order number and details of the issue. We will arrange for a replacement or refund as soon as possible. You can reach us at sales@hospostore.com.au or by calling our customer service number.
Product Information
1. Do you offer warranties on your products? Yes, most of our products come with a manufacturer’s warranty. The duration and terms of the warranty vary depending on the product. Please refer to the product details for specific warranty information. If you need further assistance, please contact our customer support team.
2. Can I get more information about a product? Absolutely! Each product page contains detailed information about the product, including specifications, features, and dimensions. If you need further assistance or have specific questions, please contact us at sales@hospostore.com.au, and our team will be happy to help.
Consulting and Quotes
1. Do you offer consulting services for project or existing kitchen upgrades? Yes, HospoStore offers consulting services to help you plan and execute larger projects or upgrades. Our team of experts can assist with product selection, layout planning, and equipment recommendations to ensure your project meets your specific needs and budget.
2. How can I request a quote for a large project? To request a quote for a larger project, please contact our customer service team with details about your project, including the scope, specific requirements, and any preferred products. Our team will work with you to provide a comprehensive quote with the most competitive pricing tailored to your needs.
Price Matching
1. What if I find a cheaper price elsewhere? At HospoStore, we strive to offer competitive pricing on all our products. If you find a cheaper price elsewhere, please let us know! Contact our customer service team with the details of the competitor's offer, and we will do our best to match or beat the price.
Support
1. How can I contact customer support? You can reach our customer support team by email at sales@hospostore.com.au or by calling our customer service number 1300 740 048. Our support team is available Monday to Friday from 9 AM to 5 PM AEST to assist you with any questions or concerns.