If you would like to know the freight cost prior placing your order; please phone us on 1300 740 048 With your list of items so we can provide you with a freight price.
When placing an order via Hospo Store; the freight change is not calculated and added to the order online. It is clearly outlined on your receipt that Hospo Store will advise you of the freight costs prior to your order being processed and payment is received as we also are required to check on stock availability.
All deliveries are only made to kerb side or street level. If under the circumstance that your delivery is requited to go in a life, upstairs or any other special requirement and Hospo Store is not notified in advance prior to the date of delivery; the delivery may be refused by the driver and there will be a fee to have the goods redelivered which will be charged to you.
Good that are shipped by Hospo Store on behalf of the client are not insured, unless the client notifies us prior to delivery and pays a fee which is to include insurance.
Hospostore is not responsible for goods that are damaged in transit if not insurance is purchased via the customer prior to delivery.
It is advisable prior to arranging delivery of goods purchased through Hospo Store that you check with your insurance company about Marine Transit Insurance to see if this type of coverage is available within your current insurance policy.
All supplied delivery dates are only approximate. Hospo Store will do it’s best to guarantee that the goods are shipped on the dates that were specified to you but we are not responsible for delays caused by 3rd parties.
Hospo Store cannot promise that goods will be delivered on a particular day or time as this generates transportation issues that are out of our control.
If goods that are received are either faulty or damaged; you must contact Hospo Store immediately via phone or email. Please provide your name, invoice number, phone number and address, along with that the issue is with the goods that you received. You mut also keep con notes that are received from the freight carrier as we may need to consult with them or the suppler in relation to damage. You may also be required to forward images of the damage so that an assessment can be completed.