Terms & Conditions

TERMS OF SERVICE

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 OVERVIEW

 This website is operated by Hospo Store . Throughout the site, the terms “we”, “us” and “our” refer to Hospo Store . Hospo Store  offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 SECTION 1 - ONLINE STORE TERMS

 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 You must not transmit any worms or viruses or any code of a destructive nature.

 A breach or violation of any of the Terms will result in an immediate termination of your Services.SECTION 2 - GENERAL CONDITIONS

 We reserve the right to refuse service to anyone for any reason at any time.

 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

 Prices for our products are subject to change without notice.

 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.SECTION 5 - PRODUCTS OR SERVICES (if applicable)

 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.SECTION 7 - OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.SECTION 8 - THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 10 - PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.SECTION 12 - PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Hospo Store , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless Hospo Store  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.SECTION 15 - SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 16 - TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 17 - ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

 SECTION 20 - CONTACT INFORMATION

 Questions about the Terms of Service should be sent to us at sales@hospostore.com.au

 

SECTION 21 – FREIGHT INFORMATION

 

If you would like to know the freight cost prior placing your order; please phone us on 0449 946 136 With your list of items so we can provide you with a freight price.

 When placing an order via Hospo Store; the freight change is not calculated and added to the order online. It is clearly outlined on your receipt that Hospo Store will advise you of the freight costs prior to your order being processed and payment is received as we also are required to check on stock availability.

All deliveries are only made to kerb side or street level. If under the circumstance that your delivery is requited to go in a life, upstairs or any other special requirement and Hospo Store is not notified in advance prior to the date of delivery; the delivery may be refused by the driver and there will be a fee to have the goods redelivered which will be charged to you.

 

Good that are shipped by Hospo Store on behalf of the client are not insured, unless the client notifies us prior to delivery and pays a fee which is to include insurance.

 

Hospostore is not responsible for goods that are damaged in transit if not insurance is purchased via the customer prior to delivery.

 

It is advisable prior to arranging delivery of goods purchased through Hospo Store that you check with your insurance company about Marine Transit Insurance to see if this type of coverage is available within your current insurance policy.

 

All supplied delivery dates are only approximate. Hospo Store will do it’s best to guarantee that the goods are shipped on the dates that were specified to you but we are not responsible for delays caused by 3rd parties.

 

Hospo Store cannot promise that goods will be delivered on a particular day or time as this generates transportation issues that are out of our control.

 

If goods that are received are either faulty or damaged; you must contact Hospo Store immediately via phone or email. Please provide your name, invoice number, phone number and address, along with that the issue is with the goods that you received. You mut also keep con notes that are received from the freight carrier as we may need to consult with them or the suppler in relation to damage. You may also be required to forward images of the damage so that an assessment can be completed.

 

SECTION 22 – WARRANTIES

 

Items such as smallwares, glassware, and consumables are not covered by warranty

Defects are a direct result from faulty workmanship and or the use of faulty materials.

The items have not been subjected to in proper treatment / use, inattention or interference, and have been used, maintained, and serviced by the end buyer in alignment with the manufacture’s recommendation and specifications.

All seals present on the product remains intact and unbroken

An authorised representative of the seller has assessed the items and has therefore determined the presence of a defect.

All goods are covered by a manufacturer’s standard warranty. This will differ depending on the product type and brand. Not all warranties are displayed onsite.

 

If you have any questions in relation to warranties; please contact Hospo Store on 0449 946 136 or email sales@hospostore.com.au

 

Please note that some warranties will / can be voided under the circumstance that an item has been repaired by a 3rd party without written permission via the manufacture, or the item has been tampered with. The customer accepts that Hospo Store is not liable if this was to happen.

 

SECTION 23 – PRICING

 

All pricing displayed on the website are in Australian dollars (AUD) and are exclusive or inclusive of GST.

Hospo Store takes all relevant steps to ensure that the prices displayed are correct at the time of publication. However, we reserve the right to alter prices under the circumstance that we inadvertently publish an incorrect price.

If this was to arise after you have placed an order on the site and you have passed through the check out; you will be notified of the correct price prior to Hospo Store sending out the order. You will have the choice to either cancel or proceed with your order.

Price and availability information is subjected to change without notice.

All rental prices are only valid once approved via a Hospo Store staff member. For all items which have additional feature and options, the rental price will increase as the retail price goes up.

 

SECTION 24 – STOCK AVIAIBLITY:

 

When placing an order with Hospo Store, some items may not be available immediately. The customer will be contacted by a Hospo Store team reprehensive within 48 hours to confirm the delivery time along with the stock availability. The lead time for goods can vary from 1-2 days up to 8 weeks under some circumstance.

 

 

SECTION 25 – RESTOCKING FEE POLICY

 

Under the circumstance of a making the wrong decision or a simple change of mind; we do not usually issue refunds.

A 25% restocking fee will be applied if a refund is approved

In the case of faulty goods, you are entitled to the choice of a credit, exchange or refund. This would need to be assed and deemed faulty by the manufacturer.

 

 

Hospo Store will always attempt to display accurate descriptions, images and pricing however under the circumstance of product development; some products may have a slight variation to what’s shown.

 

Hospo Store does not warrant that goods purchased are available or suitable to your needs. It is solely the customers responsibility to decide if the product is suitable to their needed application. By accessing Hospo Store; you agree that Hospo Store has no liability for suitability or availability for your purposes.

 

Stock will not be shipped into payment is made in full; including freight costs. Pay will also need to be cleared by our bank prior to delivery commencing,.

 

If you are paying via credit card; only one card will be accepted.

 

If goods are not in stock or you would like a special order to be placed; a 40% deposit is requited when placing an order with Hospo Store.

 

Hospo Store has the right to cancel the order at any given time for whatever reason if an order has been previously accepted. This may happen under the circumstance of the following but without limitation;

 

Hospo Store’s suppliers are no longer able to supply the goods that they previously promised to supply

 

An event that is beyond the control of Hospo Store such as; failure or strike of computer systems, power failure, war, terrorism, fire, floor or earthquake. This would mean that Hospo Store can no longer supply the goods within a reasonable timeframe.

 

Goods were ordered that were subjected to an error presented on the website.

This would be in relation to an error in price, image or product description, which was not discovered by Hospo Store prior to the acceptance of the order.